Top 10 examples of Customer Retention Strategies That Work
WHAT DOES “CUSTOMER RETENTION” MEAN? Customers that knowingly make repeat purchases of your goods or services are considered loyal. The influence of a single devoted client who makes multiple purchases over the span of a year is greater than that of several transient customers. If you put in the effort to ensure the satisfaction and […]
Why is CCM software extremely expensive?
Have you ever wondered why Customer Communication Management (CCM) software comes with such a hefty price? It’s a question that many businesses, especially those in the insurance sector, grapple with. The truth is, while the initial cost may seem high, the long-term benefits and efficiencies it brings can far outweigh the expense. According to research […]
Customer Communications in BPM & its impact on the bottomline of Businesses
Efficient and automated business processes are the cornerstone of a successful business. Many Fortune 500 companies use enterprise-grade software such as Pega BPM, Appian BPM suite, Decisions BPM, etc., to fulfil their business process automation needs. These BPM software solutions streamline the complex business processes of companies through various automated business workflows involving multiple internal stakeholder […]
CCM : Top 5 Trends That You Are Missing Out In 2023
The world of Customer Communication Management solutions is evolving faster than ever. As more innovations arrive into the market that can help businesses achieve excellent customer communications, many trends arise. These modern CCM trends focus on elements of personalization and localization in customer communications and advanced automation that help create and share relevant content across all communication […]
Bridging the corporate communications gap with localization
The world of digital communications in business is evolving. Many businesses are beginning to realize the importance of Customer Communications as a sure-fire way to reach new users and thus expand into the newer market. With the hope of creating market opportunities beyond borders, these businesses are optimizing how to identify their customers, prospect them […]