Delivering next-gen customer communication in Insurance
Since a long time ago, the insurance industry has been adapting to digital change in different ways. We’ve seen the start of the rise of new business models and a blurring of the lines between insurers, brokers, and managing general agents, who used to be very different from each other. One reason for the move […]
Transforming insurance customer experience through communication platforms
Customers who have more freedom want to get value, personalized care, and real-time communication through the channel of their choice. Because of digital transformation, the way businesses interact with their customers is changing. But insurance companies don’t have a unified way of communicating because they use old systems, have complicated internal processes, and have data […]